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Dear Valued Customer,

With the ongoing threat of the COVID-19 Coronavirus to the health and welfare of our communities, Emerson E&P Software is unwavering in its support of you, your company, and the safe and profitable operation of your business. 

During this time of business disruption, the robust network of E&P software professionals that comprise our Global Support Organization is dedicated to continuing to serve you to the best of our ability.

Our support and implementation professionals are available to assist you with both Paradigm and Roxar applications. 

For the fastest response, please submit tickets by email at CustomerSupport@Emerson.com
Or, through customer support portals at www.emerson.com/epssoftware

From there, you can:
  • Log and monitor support incidents.
  • Search the knowledge base for frequently asked questions.
  • Download the latest releases, patches and software documentation.
  • Access Online University.

As you transition to more remote models of working, we are here to help. Please contact your local support office if you require any additional assistance.

We encourage you to access our virtual resources to keep up to date on best practices and productivity enhancements.

  • Login to Online University to access online training videos, documents and more
  • Learn about the latest innovations by watching our Virtual Lectures and On Demand presentations from industry experts and our SMEs. 
  • Access Customer Success Stories to learn about the benefits our customers have achieved using our solutions.
  • Visit the Resource Library, to read about the latest technology solutions, thought leadership articles, and best practices.

We thank you for your partnership and are grateful for the trust you place in Emerson.

The Emerson E&P Software Team