Virtual Outreach Program

With the ongoing threat of the COVID-19 Coronavirus to the health and welfare of our communities, Emerson E&P Software is unwavering in its support of you, your company, and the safe and profitable operation of your business. 

To make good on that commitment, Emerson E&P Software is launching a Virtual Outreach Program, offering you easy access to a variety of resources to help you work in today’s decidedly not normal working environment.

This program offers you a variety of resources, all customized for virtual participation. Connect, learn, and discuss our software – all from the comfort and safety of your own desk.

Virtual Lectures

Our current environment has been profoundly changed, forcing all of us to work from home and connect differently, while facing growing challenges in the oil and gas industry. These ongoing live and recorded broadcasts occur on a regular basis and cover the latest geoscientific technologies and enhancements.  Additionally, over 100 existing virtual lectures can be viewed on demand. 

Regional Technical Series

Emerson is introducing a series of live online Technical Sessions covering the breadth of geoscience domains. Sharpen your skills, learn new methods to improve efficiency, and connect with our global geoscience subject matter experts in different regions, who will answer your questions during each live session.  

• North America Technical Series - Part 2
• Latin America Technical Series (Sesiones Técnicas) - Part 3 
• Europe Technical Series
• Middle East and Asia Pacific Technical Series - Part 2
• Technical Sessions - Russia and the CIS

Online University

Emerson’s Online University, featuring E-courses for E&P Software, provides a wealth of training free for every registered customer. Courses in this program are categorized by products and can be accessed directly anywhere and anytime to provide valuable information about Emerson’s E&P software suite comprising Paradigm and Roxar solutions, specific products and versions, their uses and benefits.

Customer Support

All of the extensive customer support you have come to expect from Emerson E&P Software is now available to you remotely. Visit our Customer Support portal for guidance in installing and setting up your Paradigm or Roxar application software, for help from our technical support team, and to obtain important release information.

For the fastest response, please submit tickets by email or through customer support portal.

• CustomerSupport@Emerson.com  
• www.emerson.com/epssupport

Virtual Technical Meet-Ups

Are you missing being able to tap a colleague on the shoulder for a quick hint or problem fix? With our Virtual Technical Meet-Ups, we offer a relaxed and interactive environment in which no question is too big or too small. We can make  user recommendations virtually in this work from home environment. Our consultants can meet with your teams to provide suggestions and increase their understanding of our technology and workflows. The custom sessions will kick off with a quick ‘tech byte’ update  and then focus on addressing your team’s specific challenges and requirements.

Should you wish to arrange one of these sessions for your team, please contact your regional support team or your Account Manager.

Resource Library

An extensive offering of articles appearing in industry publications, customer stories, and videos are available in our on-line Resource Library. Use our Search tool to find subjects of interest.

During this time of business disruption due to the COVID-19 coronavirus, our support and implementation professionals are available to assist you. For more information, visit the COVID-19 Webpage.