Technology Program Management
Technical Program Managers (TPMs) are dedicated contact people assigned to provide expertise and support, to ensure customers get the most out of their Paradigm software. They do this by:
Centralizing issue management and coordinating response planning and prioritization
Helping to build internal adoption plans to ensure full use of purchased software
Participating in rollout plans for new versions and roadmap planning
TPMs are assigned to address the specific challenges within their assigned account. By serving as a point of coordination for feature requests, issues, training and roadmap planning, the TPM helps minimize the administrative tasks associated with broad utilization of enterprise software.