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Support, Implementation and Training

Get the right technology or training for your team, anywhere in the world.

Our support, implementation and training groups strongly believe that our success is directly linked to that of our customers, and achieving unified success requires that we deliver exactly the services and training our customers need, when they need it.

CUSTOMER SUPPORT AND IMPLEMENTATION

Our support and implementation professionals are available:

By email: sse.support@aspentech.com
Through our Web-based Customer Support Portal, where you can:
- Access Online University.
- Log and monitor support incidents.
- Search the knowledge base for frequently asked questions.
- Download the latest releases, patches and software documentation.

Use your company email address to access the Customer Support Portal today!

TRAINING

Our training programs are designed to help you get the most out of your software. We provide a variety of content that will benefit users new to our solutions, and those just looking to improve their skills.
Our learning options include:

Instructor-led courses (Classroom Training)
Virtual instructor-led courses (online interactive and real-time facilitator-led class)
Online training (Online University) via the Customer Support Portal, to access online training videos, documents and more.
On-site and workflow consulting
Customized training